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Renewal

Add another term to your Neo 4K line

Renewing Neo 4K extends what you already own; it does not buy it a second time. The panel locates your existing line and moves its expiry forward by the term you pay for - three, six, twelve or twenty-four months. Your original choices ride along unchanged: the region, whether adult categories were switched on, and the way the line is handed over. That last one matters most to MAG owners, since the portal remains tied to the same box MAC and nothing has to be typed into the television again.

Order under the email address the original purchase used. That address is the only thing tying a renewal to an existing line. Buy under a different one and the panel has nothing to match against, so it does the sensible thing and issues a brand-new subscription with brand-new credentials - which is two lines running side by side and one bill more than you meant to pay.
Same pack, same credentials MAG portal stays on the same MAC New term added to the time left

1. Choose your plan

2. How many devices at once?

Each device gets its own separate login, so nobody knocks anyone else offline.

3. What shape should the line arrive in?

Unless the thing you are setting up is a portal box, take the first option.

4. Which pack are you buying?

This is the field that decides what is on the line, so it is worth a moment. The three are separate catalogues rather than three views of one, and the term you picked above does not change which of them you get. Choosing wrongly is fixable - message support with the order number - but it is a change we make for you rather than a setting, and it is far easier early in a term than late.

5. Your details

Your login details are sent here, so check it carefully.
Only used if we need to reach you about this order.
1 Year · 1 device
$45.00
Billed once. No automatic renewal.

Card details go straight to our 3-D Secure gateway. They never touch our servers.

The shortest Neo 4K term is a quarter, so the expiry date always lands a long way from the day you bought - which is exactly why it is worth returning before it passes rather than after. Pushing the date out on a line that still answers is one operation on the panel; waking one that has already lapsed occasionally is not. If you cannot remember which address the first order went through, send us the approximate date and the pack and we will find it - and why the credentials are the subscription explains why none of your devices notice any of this happening.

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